2nd Line IT Support Technician
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| Job Type | Permanent Full Time |
| Location | Bicester |
| Area | Oxfordshire, England |
| Sector | IT and Telecoms |
| Salary | £25000.00 - £30000.00 per annum |
| Start Date | |
| Job Ref | J2237 |
| Job Views | 344 |
- Description
- Due to continued and exciting expansion within their business, our Bicester based client is seeking to recruit a 2nd Line IT Support Technician into their organisation.
You will be joining cloud experts - IT professionals and trusted advisors who help companies work smarter by providing the right solutions to their business challenges. This organisation has built up strong customer and partner relationships over the last 11 years based on trust, knowledge and experience, coupled with first-class support.
Working within the Technical Support team as a 2nd and 3rd line IT Support Technician on the helpdesk and with the potential to attend customer sites, you will provide support for customers across a range of IT solutions including: Online data backup, hosted Exchange, Microsoft Office 365 and specialised software services. Your duties would include although not be limited to:
*2nd and 3rd line software support and general helpdesk duties
*Making and receiving 2nd and 3rd line technical calls, to assist in the co-ordination & resolution of IT issues as quickly as possible & to ensure all customer expectations are met
*Assisting customers with the installation, configuration and troubleshooting of backup, Office, antivirus and other software and services
*Collating requirements, planning and delivering professional services
*Taking ownership of cases, proactively identifying and troubleshooting issues
*Supporting internal staff with their use of software, hardware, services as required
*Documenting all activities undertaken as per guidance to allow easy case management
*Pre-sales scoping to assist the sales team to identify solutions which match customer requirements
*Providing additional assistance to the team as required
What would I need to be considered for this 2nd/3rd Line IT Support Technician vacancy?
*Proficiency in backup software such as Redstor, Azure backup, Azure site recovery, Windows Server backup would be ideal
*Understanding of networking systems / services - VPN, VLAN, routers, DNS, firewall configuration, DHCP, etc is essential
*Troubleshooting of multiple software solutions
*Accurate numeracy and data entry skills, demonstrating attention to detail
*Analytical and problem-solving skills
*Excellent customer communication and rapport skills - both written and verbal
*Computer related qualifications would be advantageous - A level, Degree, HND and \ or vendor specific - Microsoft MCP+ or Cisco CCNA
*GCSEs - Maths and English as a minimum
*Full UK driving license
What would I receive in return?
As a 2nd/3rd Line IT Support Technician, you'd be part of a thriving, growing team of talented individuals who are really proud of their company. You will receive an attractive salary, dependent on qualifications and experience.
Employed on a permanent, full time contract working Monday to Friday 8.30am to 5.30pm and 1 Saturday a month, you will be based within the company offices in Bicester.
This organisation will invest in your development, through enrolment on external and internal training courses, so you'd be able to achieve and maintain the learning and required qualifications to support the business. This would also enable you to work towards one of our product specialisations.
