Sales Advisor – Premium Sustainable Fashion

South West London

To 28k DOE
Full-time, 35 hours per week (5 days over 7)

About the Role

Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store.

This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You’ll be joining a friendly, energetic team in a brand that is experiencing exciting growth.

Working Hours

• Monday to Saturday: 10:00am – 6:00pm
• Sunday: 11:00am – 5:00pm
• 5 days per week (rota basis)

What You’ll Be Doing

As a Sales Advisor, you’ll play a key role in delivering an outstanding in-store experience:

• Deliver exceptional customer service across face-to-face, phone, and email interactions
• Build strong relationships with customers and confidently assess their needs
• Provide tailored styling advice and product recommendations
• Maintain excellent knowledge of current collections, fabrics, and fits
• Process sales, returns, and customer orders accurately and efficiently
• Handle sensitive customer queries with professionalism and empathy
• Support visual merchandising standards and store presentation
• Assist with stock replenishment, deliveries, and inventory control
• Use till systems and internal platforms confidently
• Share customer feedback with wider teams
• Ensure health & safety procedures are followed at all times

What they’re Looking For in the Sales Advisor

They’re seeking someone who brings both skill and personality:

• Previous experience in a premium retail environment
• A strong customer-first mindset
• Confident communicator with patience, empathy, and a calm approach
• A genuine passion for sustainable fashion
• A natural “people person” who enjoys building rapport
• Warm, enthusiastic, and energetic attitude
• Highly organised with strong attention to detail
• Excellent follow-up and communication skills
• Comfortable using IT systems and retail platforms

What’s in It for You

• 23 days annual leave + bank holidays + birthday off
• Discretionary annual bonus
• Staff uniform provided
• Generous staff discount (up to 40%) + sample sales
• Friends & family discount
• Company pension scheme
• Regular team events
• Work for a Real Living Wage Employer
• Be part of a growing, values-led fashion brand

Why Join?

This is more than just a retail role. You’ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability.

If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we’d love to hear from you.