Client Care Specialist

Post Title: Client Care Specialist

Working Hours: 40 hours per week

Client Care Specialist Salary: £30,000 (£35,000 OTE)

Location: Less than 5 miles from Bicester

Client Care Specialist Purpose

To supply administrative support for all pre-paid sales, leads and enquiries by email, telephone and liaise with the client to confirm they have received the information and discuss any queries or questions they may have. Manage an effective diary to arrange call backs and maximise client satisfaction.

Key Responsibilities of a Client Care Specialist

• Liaise with relevant parties to gather in the daily information.
• Ensure that all information is correct.
• Support the Ops Director in the daily reporting of information to the Board.
• Managing and updating company databases.
• Managing clients missed payments.
• Follow up cancellations and convert back to a confirmed sale.
• Processing payments and managing the process for upgrading plans and changes of payment terms.
• Providing administrative support to other departments or projects as needed
• Performing other duties as assigned.
• Assist with overseeing and management of tasks related to project completion.

Key Competencies

• Strong attention to detail.
• Good communication skills.
• Client focus.
• Self-management.
• Team working.
• Achievement focus.
• Adaptability.
• Problem solving.
• Integrity, sensitivity, and commitment.
• Ability to multitask.

Person Specification

• High level of IT skills to include Microsoft Excel and Word.
• Committed to the provision of excellent service with excellent organisational skills.
• Good numeric and literacy skills.
• Strong reasoning ability.
• Strong sense of ethics and good judgement.
• Flexible and adaptable.

We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position.

No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010.

For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit www.equationrecruitment.com Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies.