Finance and Business Administrator

Post Title: Finance Administrator

Salary: £25,000 per annum

Contract: Permanent

Location: Stratton Audley

Finance Administrator Role Summary
The post holder will be working within the Finance and Business Administration section of, engaging with internal and external stakeholders, and reporting into the Finance and Business Administration Team Leader. This role is a full-time permanent position.

Finance Administrator Key Responsibilities:

Customer Service:

• Respond to customer queries in a timely and professional manner.
• Administer/create new policies/information packs in a timely manner.
• Authorising price match discounts/other discounts, and processing refunds
• Working with the wider company

CRM integrity and processes:

• Death claims, redemptions, and cancellations processed effectively and to timescales.
• New starters reflected correctly on CRM.
• Missed/failed payments process completed to timescales (including calling customers when payments missed)
• Payments received/made reflected on CRM.
• Review New Policies

Finance transactions and administration:

• Managing accounts payable ledger (including setting up new suppliers, maintaining accurate supplier details.)
• Processing of accounts payable invoices
• Reconciling nominated supplier statements
• Preparation of supplier payment runs and ad hoc payments.
• Supplier payments allocation/posting to ledger.
• Resolving supplier and internal queries
• Coding bank transactions and reconciliations undertaken.
• Updating Bank and Card trackers
• Processing company credit cards transactions
• Assisting with month end process/balance sheet reconciliations
• Petty cash and expenses posting
• Fund Holders performance analysis:
• Contribution towards the analysis of timeliness and accuracy of fund holders processing
• Other Adhoc duties as defined by your line manager.

Candidate Profile

Good communications skills are essential as post holders will need to adapt and tailor communication to the recipient. Excellent customer service skills must be constantly demonstrated, and work must be accurate and to high standards. A minimum of 2 years' administration experience is essential. As the role will be focussed on paper based and IT based administration post holder must have a good level of IT skills with some experience in Microsoft Office and Administrative packages. A full driving licence is desirable. A comprehensive understanding of the sales process and operational requirements of the business is also essential. Post holder will need to be organised, able to work under pressure, under minimal supervision and be trustworthy and honest.

Experience Requirements

• Minimum 2 years Administration experience
• Some accounting experience would be desirable.
• Moderate / high level Excel
• Administration Package experience (preferably bespoke)
• Accounting packages experience
• Works well as part of team.
• Ability to effectively communicate, both verbal & written
• Displays empathy and diplomacy.
• Good communication skills & adapts style of communication to customer.
• Good understanding of the importance of high standards and service
  

Education & Qualifications

• GCSE level of education especially in English and Mathematics.

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